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Tuesday, July 28, 2009 @ 7:10 pm ♥ "oh, what an "wonderful" call incident", like duh.. i received a missed call from a unknown number, and thinking that it might be something important or something, i was kind enough to call back and ask.. but to think that the person who take up the call give me some stupid attitude and was kinda unfriendly, and i got that urge to cut off the line but i didn't.. i was kinda shocked and the first thing i thought was some kind of auntie who doesn't know the proper manner of engaging in phone calls.. mind you, she mention that that is a tuition center, then i thought shouldn't be the personnel be more polite when speaking to anyone like parents/students/or other customers?.. look, i was once also in the customer service line and had to make/take quite a number of phone calls at times, and how do you feel if the caller is rude, putting yourself in the customer's or staff's shoes?.. of course you would think that the staff isn't well trained, definitely any customers who feel pissed off can lodge a complaint.. well, since this is the first and last call to them, i shall let it go.. i think, staffs like them should attend the Up Service Course like us and improve on the attitude and manners towards customers.. sidetracked a little, for the past few days, i have been having serious insomnia and i can only sleep after like 4am even though my off-light time is 2-3am.. it has been like this since every holidays and mp starts and i'm sure my dark eye rings gonna get worst in time to come.. looks like i need some sleeping pills and sheep counting techniques so as to get me to sleep hurh..*as if this helps* i realised i blogged alot this july, maybe i should try to cut down, yet i don't want to let this habit dies off.. |
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