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Sunday, October 12, 2008 @ 9:10 pm ♥ ok.. i finallie hit the "red light district".. after MIA-ing for about 4 months.. & finally i ended my last dae work gracefully.. after struggling for 6 whole weeks.. no more hearing those tons & millions of phone problems.. no more complaints/shouting/anger by customers.. no more of being "controlled" & scoldings by the managers.. no more of escalating those hot-tempered customers to the senior staffs.. no more of going in back room & asking the technicians for help..(especially to the 3 musketeers who owaes tok crap wif me) no more of asking the inventory for stocks.. no more of checking the phone whether izit within warranty or out of warranty.. no more loan phones & accessory eXchange.. no more waking up at early 8 o'clock in the morning & worry whether i can report work on time.. no more of doing OT & helping to do ship scan.. no more travelling of far distances.. no more deployment to other outlets for support.. no more of blah blah blah.. come to tink of it perhaps my leaving will save alot of complaints/scoldings/misunderstandings from the back room ppl & customers & preventing them frm vomiting blood.. so after working for these 6 weeks what had i learnt?.. basically i had learnt all the 3 job scope in the center; info counter, servicing, & collection.. giving out queue numbers, asking the issue of the phone, checking the warranty card if not the online warranty wif the imei number, creating a job to book in phone for repair, putting back all the necessary items upon collection, blah blah.. & imagine me having to say this impt sentence: "upgrade s/w all phone data will be erased.." for 6 weeks since i started doing servicing till now to all the customers.. itz tiring at tyms but itz a must to say this.. luckily after 2dae i dun haf to sae this famous phrase anymore.. & of course i oso came to know which phone model haf the most lots of complaints.. overall i reallie learn alot through this 6 weeks.. being scolded, complaint, or even hard-to-get compliment frm the customers were juz part & parcel of this job.. but on the whole i still wish to sae a BIG thank yous to those who had guided me along & teaching me all the basics & helping me when i need help.. i would sae mst of the efforts would go towards causeway point as tats where i started working 1st & wif all my mentors teaching me.. the close colleagueship wif the staffs or even the technicians & admin made in cwp & pwp (eXcept for some) or even deployment to wheelock will owaes be missed.. no matter how mch i hate this job, it will still be a part of my life.. THANK YOU!~.. (: so nxt tym when i step into a customer service centre.. i will tink & put myself in the customer shoe as well as the cs officer.. knowing tat being a cs is not easy & having to tolerate customer's complaints & being a customer who is being pissed off by the product & perhaps tink 1st b4 venting out anger or cursing to the cs.. & try to understand both parties feelings.. moreover itz not the cs fault for making the product faulty but the product failed to work normally.. oh well tatz juz my aftermath conclusion.. so what am i going to do in this one last week b4 school starts?.. guess i will rest & rot @ home catching up on my sleep.. watching dramas tat i had missed or owaes been wanting to watch.. enjoying life as mch as i can.. going shopping to get some stuffs for sch.. & oso not forgetting catching up wif ppl whom ive neglected due to work.. especially to my zdzys.. sorry gals we gonna mit up soon alrites?.. (: spells F-R-E-E-D-O-M for me!.. at last.. |
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